FAQs

Who, What, How, Why

Who Runs Grounded Apparel?

Grounded Apparel was founded by Eli Natarajan and is run by a small team dedicated to making awesome designs and getting you the clothes you want. 

Who are Coffee Kids?

Coffee Kids started operating as a program of Hanns R. Neumann Stiftung North America in 2015. Hanns R. Neumann Stiftung North America is a 501(c)(3) nonprofit which has over 250 staff within its network in countries throughout Latin America, Africa, and Asia, providing deep and lasting support to coffee farmers and farmer organizations, many of which have worked previously with Coffee Kids. Coffee Kids relies on the generous support of its donor community for program funding, and this funding can now go even further in reaching farming communities with the support of Hanns R. Neumann Stiftung based in Hamburg, Germany.

Where Does Coffee Kids Work In?

Coffee Kids conducts workshops in Tanzania, Colombia, and Trifinio (Guatemala, Honduras, and El Salvador)

Why Should I Buy A Shirt From You?

We are awesome; what else can I say? 

All joking aside, hopefully these designs are something you connect with and you havent found anywhere else, but more importantly we give back and your purchases protect the future for coffee! 

Why Do Some Shirts Cost More?

Some of our shirts are made in America and thus reflect the cost of doing so. We are moving to have every shirt made in America, as we believe that not only should farmers be treated fairly but every person in our business should be treated fairly. 

What's The Difference Between Men's and Women's Clothing

Some clothes within our catalogue are unisex and others are cut to fit either a more masculine or feminine style. We believe you can wear any shirt you like, but the distinction is there to identify the difference in the cut of the shirt.   

Can I do Direct Donations?

Yes, you can directly donate to Coffee Kids through the following link: 

https://www.coffeekids.org/marketplace/

Shipping and Returns

Shipping Times

Shipping times are based on what shipping you choose. As well, please be aware that sometimes mother nature may affect shipping. We will notify you if this does occur!

Where Do You Ship?

We do have a large selection of countries that we do ship to, but unfortunately we have not been able to cover all of them. Don't worry we hope to include as many countries as we can! If you don't see your country, please subscribe to our newsletter or contact us and you will be the first to know when your country has been added! 

What If I Never Receive My Order?

If you never receive your order within your shipping time, please notify us as soon as possible. If we can, we will try to get your purchase to you as fast as possible, or offer you a full refund. 

"My Order Doesn't Look Like The Photos"

Please be aware that color of our prints can be affected by the shirt color you choose. As well, products may look different depending on screens you are viewing the image on. 
But if any products are extremely defective please feel free to contact us and we will do our best to rectify the situations.

What Is Your Refund Policy?

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Or it did not show up within 20 days of your purchase date.

If you never received your product by the shipping date please contact us first and we will try to get you your product as soon as possible.